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CANCELLATION & REFUND

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Shipping & Returns
 

Shipping Policy
 

  1. At PIONEER SUPPLY CHAIN, we ship our products to nearly every corner of India.

  2. Our shipping services are offered free of charge to our esteemed customers.

  3. However, we do offer express second-day or overnight shipping for an extra fee if needed .


Returns
 

  1. Unopened and undamaged products can be returned to PIONEER SUPPLY CHAIN within 7 days of the purchase date, after receiving a return confirmation, for a full refund.

  2. Requests to return items opened after purchase, or unopened items after our 7-day return period will be handled on a case by case basis. Restocking or return shipping fees may apply depending on the time elapsed as well as the condition of the item(s) being returned.

  3. To open a return or replacement request for a defective item, please have a copy of your Supplies Status Page as well as pictures of the damaged item and/or printing error. This information is needed to assess an item for defects or damage. Please keep all original packaging in case the item needs to be returned.

  4. Once your return request is opened on our website, a PIONEER SUPPLY CHAIN representative will reach out within one business day to gather more information. Please wait until receiving a return authorization to move forward with the returns process. Items sent back without a return authorization will be denied.

    If you have any questions or concerns please e-mail us at 
    pioneer.supply@pioneersupplychain.com